Shipping Policy

Processing and Shipping Times

We ship orders within the timeframe stated on the product page. When no specific time is stated, we ship within 30 days of receiving a completed order and cleared payment, as required by the FTC Mail, Internet, and Telephone Order Rule.

Made-to-order, custom, and freight items may require additional lead time; the expected lead time is shown at checkout or confirmed by our team after the order is placed.

Handling and Transit Times

Handling time (order processing before dispatch) is typically 1–3 business days for in-stock items. Made-to-order and custom items require additional lead time, which we confirm before production begins.

Estimated transit time after dispatch: small parcel items typically arrive within 3–7 business days; freight and oversized items such as containers, trailers, saunas, and generators typically deliver within 3–15 business days, depending on your location and carrier scheduling. Freight carriers contact you to arrange a delivery appointment.

Delivery is by parcel carrier for smaller items and by LTL/flatbed freight carrier for oversized items. These times are good-faith estimates, not guarantees; exact timing depends on the item, destination, and carrier. We email tracking or scheduling details once your order ships.

Shipping Delays

If we cannot ship within the stated time or within 30 days, we will notify you of the delay, give you a revised shipping date, and offer you the choice to consent to the delay or to cancel for a full refund.

If we do not receive your response to a delay notice, we will follow the FTC rule: for a delay of 30 days or less we may treat continued silence as consent, and for a longer delay we will cancel and refund the order unless you affirmatively agree to wait.

Freight and Oversized Deliveries

Large items such as containers, trailers, saunas, and generators ship by freight carrier. Freight deliveries are typically curbside; the driver is not responsible for placing the item on your property or inside a structure unless you have arranged and paid for additional services.

You are responsible for ensuring the delivery location is accessible to a freight truck and that adequate equipment or personnel are available to receive and unload the item if required. Failed or refused deliveries may incur redelivery or return freight charges.

The carrier will typically contact you to schedule a delivery appointment. Please provide accurate contact information and respond promptly to avoid storage or redelivery fees.

Inspection on Delivery

Inspect all freight shipments before signing the delivery receipt. If you see any damage to the packaging or product, note it in writing on the carrier's receipt and take photographs.

Report any damage or shortage to us within 48 to 72 hours of delivery at sales@ironwoodequipus.com or +1 435 215 5241 so we can file a timely freight claim. Reporting damage after this window may limit our ability to file a claim on your behalf.

Shipping Costs and Destinations

Shipping charges are calculated based on item weight, dimensions, and destination and are shown in full at checkout before you complete your order. We do not add undisclosed handling fees after purchase.

Any applicable sales tax is calculated and shown, together with the full delivered price, before you confirm and before any payment is due. The price you approve is the price you pay — there are no hidden fees added after checkout.

We currently ship within the United States. Delivery to certain remote areas, islands, or limited-access locations may require additional charges, which we will disclose before shipping.

Questions

For shipping questions or status updates, contact Ironwood Equipment LLC at sales@ironwoodequipus.com, +1 435 215 5241, or 5199 Wheeler Way, Hurricane, UT 84737, United States.