Payment Policy

Accepted Payment Methods

Freight and oversized items — which make up the majority of our catalog — are paid by bank transfer against an itemized invoice: you receive the full delivered total and approve it before any payment is due. The exact transfer options for your region (and any methods available for smaller, non-freight items) are shown at checkout. We do not store card details on our own systems.

For invoiced orders where credit terms are offered, payment is due net 7 days from the invoice date unless a different term is agreed in writing.

When You Are Charged

Prices are shown in US dollars. Applicable sales tax is calculated based on your shipping address and displayed at checkout before you confirm your order. The total you approve at checkout is the full amount you pay; we do not add undisclosed fees afterward.

You place your order without paying at checkout. We then email your itemized invoice with the full delivered total; payment is by bank transfer and is due within net 7 days of the invoice date. We confirm and schedule your order once payment clears. For made-to-order or custom items, we will tell you whether a deposit is required before production begins.

Payment Security

All payment and personal data submitted through our site is transmitted over an encrypted TLS/SSL connection. Card transactions are processed by PCI-DSS compliant payment providers.

Your card details are entered and handled directly by our payment processor. Ironwood Equipment LLC does not receive or store full card numbers on its own systems. This reduces the risk to your payment information.

Authorization and Fraud Prevention

Your card issuer may place a temporary authorization hold when you order. If a payment is declined or flagged, we may contact you to verify details before processing.

We reserve the right to cancel orders that fail verification or that we reasonably suspect are fraudulent, and to refund any amount already charged.

Refunds

Approved refunds are returned to the original payment method. Refund eligibility, timing, and any restocking fees are described in our Returns & Refunds Policy. For payment questions, contact Ironwood Equipment LLC at sales@ironwoodequipus.com or sales@ironwoodequipus.com.